System Reliability and Support Specialist

About the role:

The TechOps team is responsible for monitoring, maintaining, and supporting the infrastructure that powers ValueFirst services. The team keeps a close eye on the availability, performance, and reliability of all production systems.Operating on a 24/7 basis, the team provides Level-2 technical support, ensuring timely investigation and resolution of issues and customer-reported incidents. Members of the team possess an in-depth understanding of products running on production environments and work closely with Engineering and Customer Experience teams to resolve escalated issues, ensuring an excellent client experience.

What you’ll be responsible for:

1. Administer, monitor, and troubleshoot Linux-based systems, including shell scripting and DNS management.

2. Investigate and resolve SMTP related errors, mail delivery issues, and SSL/TLS configuration problems.

3. Track and maintain ValueFirst services QOS, backup...