System Support Analyst

OUR COMPANY:

Voyager Global Mobility (VGM) is a leading provider of car leasing solutions tailored for the mobility app industry, including services for companies like Uber and DiDi. With our headquarters in New York City, USA, we operate a global network of branches across the United States and Latin America, committed to offering exceptional service and innovative solutions to our clients.

POSITION OVERVIEW:

We are seeking a System Support Analyst with experience providing 1st line technical support (onsite and remote), CRM management, Ticketing Systems (Monday/Zendesk/Salesforce), and preferably Hubspot. This individual will be the first point of contact for Colombia staff issues, and will take ownership of hardware inventory and system user administration. Additionally, the ideal candidate will have experience in CRM workflows and user management, 3CX phone system, and IA tools to further enhance communication and collaboration across teams. The ca...