System Support Engineer (L2 and above, End User) (ID: 692845)

We are seeking a proactive and skilled IT Support Specialist to provide high-quality technical support to end users, both remotely and onsite. This role involves incident resolution, request fulfillment, preventive maintenance, and collaboration with cross-functional teams to ensure seamless IT operations.

Key Responsibilities:

• Provide remote and desk-side support for end users, ensuring timely resolution of incidents and service requests.
• Perform preventive maintenance and system pre-checks to minimize disruptions.
• Act as the primary owner of assigned support cases, ensuring accurate prioritization and escalation when necessary.
• Communicate effectively with users during operational disturbances and provide clear guidance.
• Contribute to knowledge management by documenting known issues and workarounds.
• Support 2nd and 3rd line teams in problem identification and resolution.
• Ensure compliance with information sec...