System Support Engineer

Responsibilities

• Execute planning according to superior advise
• Manage, install and monitor all installed system.
• Manage and Install and Configure new system Project
• Maintain security, backup for system Server
• Provide 2nd level support and escalate to 3rd level support (supplier)
• Troubleshooting and resolving all technical issues when they arise
• Liaise with Helpdesk (supplier) for problem resolution
• Provide training and presentation for end users on system request
• Deals with work process and optimization methods in the given projects for the successful accomplishments according to the requirements of the stakeholders
• Adhere and enforce IT System and User Policy procedure SOP
• Response in a timely manner to service issues and requests
• Provide support across the site and recommendation on prevention for intrusion from hackers/virus/malware
• Learn new ...