System Support Engineer (Software Developer)

Overview

Provides support to applications implemented at client sites. Debug and Fix existing software programs, develop new software program and implement customization features at client sites.

Keep the applications up and running whenever incident raised by clients within SLAs defined.

Respond to emergency callout, provide first level diagnosis of problems and escalate as and when necessary.

Monitor incident tickets raised in Cardzone support portal and work closely on open tickets until the issues are resolved.

To support multiple clients at a time.

Work independently, take responsibilities on incidents support.

Learn and apply Domain Knowledge (Payments, POS, ATM, Financial Switching) into software code deliverables.

Communicate with different parties from different background (e.g.: business user, IT staff, third-party vendors) when handling the incidents.

Qualifications & Experience

• Candidate m...