Job Description
Description We are working with a client based in Metro Atlanta seeking a mid-level Systems Administrator / Help Desk Engineer to provide hands-on technical support across end-user systems and core IT infrastructure. This role is well-suited for a technically capable, customer-focused detail oriented who has moved beyond entry-level help desk work and is ready to take ownership of troubleshooting, system support, and day-to-day IT operations.
What You’ll Do: • Provide Level 2 support and act as an escalation point for complex end-user issues involving hardware, software, and connectivity. • Support and administer Windows desktops and laptops in a corporate environment. • Manage user accounts, access, and permissions within Active Directory and Group Policy. • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. • Troubleshoot network connectivity issues (LAN/WAN, VPN, DNS, DHCP) and work with senior staff as needed. • Assist with system updates, ...
What You’ll Do: • Provide Level 2 support and act as an escalation point for complex end-user issues involving hardware, software, and connectivity. • Support and administer Windows desktops and laptops in a corporate environment. • Manage user accounts, access, and permissions within Active Directory and Group Policy. • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. • Troubleshoot network connectivity issues (LAN/WAN, VPN, DNS, DHCP) and work with senior staff as needed. • Assist with system updates, ...
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