Job Description

Odyssey - Infra - Application Operation (AOA)

Consultant



Only on W2



You will help ensure the availability, reliability, and performance of business-critical applications and infrastructure by providing 24x7x365 monitoring, incident support, knowledge management, and basic automation. You’ll work with internal technology teams and third-party vendors to detect, escalate, and help resolve incidents—while reducing manual effort through “shift left” practices and scripting/runbooks.



Main Job Responsibilities :

"• Monitor applications/infrastructure using Dynatrace, Grafana, and Azure Monitor; maintain dashboards, baselines, and alerts.

• Participate in incident triage and troubleshooting; escalate to the right teams/vendors using defined procedures.

• Support major incident response by joining bridge calls, capturing notes/timelines, and executing assigned actions under Incident Coordinator guidance.

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