Systems Administrator III

Job Description

GENERAL DESCRIPTION:

The Texas Division of Emergency Management (TDEM) is an emergency response entity, and this status can affect working hours, travel and change in duties as needed. The Systems Administrator III, under minimal direction of the Unit Chief, IT Enterprise Helpdesk, provides advanced and complex technical leadership and oversight for comprehensive IT support services to all TDEM staff and stakeholders including all desktop workstations, laptop, and tablet maintenance and support. Maintains standard and complex desktop software installations and ensures all workstations, laptops, and tablets are properly configured, automatically updated, and secured. Responds to user support requests, assesses problems and issues with laptops, end-user devices and applications, and helps resolve these issues to enable productivity of TDEM staff. Coordinates closely with other IT department personnel and assists with tasks that may be ...