Job Description

Role Description

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Specific to JADOCS:

-Provide Tier 2 technical support.

-Manage and administer user accounts, profiles and access.

-Monitoring user access and adherence to established policies and procedures to ensure a secure operating environment.

-Monitor workstation and server logs for errors and failures and perform appropriate troubleshooting and maintenance.

-Operate and maintain monitoring and analysis tools; and detect, analyze and resolve platform, infrastructure and system problems.

-Monitor and control system performance, utilization and capacity to ensure optimal performance, availability, serviceability and recoverability; and report any vulnerabilities or deficiencies to government technical representatives.

-Evaluate current architecture, research current technologies/solutions; and provide systems hardware/software upgrade and replacement recommendations for end-of-life/end-of-support C...

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