Job Description

Overview

GovCIO is currently hiring for System Administrator/Software Analyst to support our US Coast Guard IPSS contract needs. This position is located in St. Louis, MO and will be a hybrid remote position.

Responsibilities

Provide technical support:

  • Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems. 

    • Diagnose and resolve issues:

  • Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions. 

    • Handle support requests:

  • Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system. 

    • Escalate complex problems:

  • Report significant or recurring issues to higher-level support teams (Tier 3 or higher). 

    • Maintain systems and documentation:

  • Install and configure software, document in...

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