Job Description
**Overview**
GovCIO is currently hiring for **System Administrator/Software Analyst** to support our US Coast Guard IPSS contract needs. This position is located in St. Louis, MO and will be a hybrid remote position.
**Responsibilities**
**Provide technical support:**
+ Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.
**Diagnose and resolve issues:**
+ Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions.
**Handle support requests:**
+ Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.
**Escalate complex problems:**
+ Report significant or recurring issues to higher-level support teams (Tier 3 or higher).
**Maintain systems and documentation:**
+ Install and configure software, docum...
GovCIO is currently hiring for **System Administrator/Software Analyst** to support our US Coast Guard IPSS contract needs. This position is located in St. Louis, MO and will be a hybrid remote position.
**Responsibilities**
**Provide technical support:**
+ Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.
**Diagnose and resolve issues:**
+ Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions.
**Handle support requests:**
+ Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.
**Escalate complex problems:**
+ Report significant or recurring issues to higher-level support teams (Tier 3 or higher).
**Maintain systems and documentation:**
+ Install and configure software, docum...
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