Job Description
Overview
BigBear.ai (BBAI) is seeking a Systems Administrator to join our team in Hanover, MD. In this role, you will assist users with government databases, software, and systems under general supervision. You will also support Tier I and Tier II level help desk operations, performing first-contact resolution of Help Desk calls and tickets related to software issues. As part of the Multi-Factor Authentication (MFA) Help Desk team, you will play a critical role in issuing and maintaining RSA, SIPR, and NIPR tokens.
What you will do
+ Perform basic troubleshooting for RSA Token requests.
+ Gather information regarding RSA Token problems for escalation to the next level.
+ Maintain, distribute, and process returns of RSA tokens from users at each distribution site.
+ Interact effectively, courteously, and directly with technical teams to accurately report technical issues.
+ Read, write, and maintain standard operating pr...
BigBear.ai (BBAI) is seeking a Systems Administrator to join our team in Hanover, MD. In this role, you will assist users with government databases, software, and systems under general supervision. You will also support Tier I and Tier II level help desk operations, performing first-contact resolution of Help Desk calls and tickets related to software issues. As part of the Multi-Factor Authentication (MFA) Help Desk team, you will play a critical role in issuing and maintaining RSA, SIPR, and NIPR tokens.
What you will do
+ Perform basic troubleshooting for RSA Token requests.
+ Gather information regarding RSA Token problems for escalation to the next level.
+ Maintain, distribute, and process returns of RSA tokens from users at each distribution site.
+ Interact effectively, courteously, and directly with technical teams to accurately report technical issues.
+ Read, write, and maintain standard operating pr...
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