Job Description

Position Summary


We’re seeking a Salesforce Systems Analyst to help shape and optimize our Salesforce ecosystem. This role partners closely with business and technology leaders to improve processes, enhance platform capabilities, and support long-term scalability. You’ll combine strategic insight with hands-on configuration to ensure Salesforce drives efficiency and business outcomes.

Key Responsibilities

  • Gather requirements and align Salesforce solutions with business goals.
  • Document functional designs, user stories, and support UAT within the Salesforce lifecycle.
  • Optimize Salesforce workflows, data, and reporting; provide Tier 2 support.
  • Develop training materials, lead user sessions, and drive platform adoption.
  • Evaluate emerging Salesforce features (AI, automation, Revenue Cloud, etc.) and recommend enhancements.
  • Manage integrations with ERP, finance, and customer service platforms; ensure dat...

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