Systems and Call Centre Supervisor - INTERNAL

Job overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NWSSP

THIS POST IS SECONDMENT FOR MONTHS TO MEET THE NEEDS OF THE SERVICE

To manage and promote the continued development and attainment of key performance indicators and quality objectives through the provision of operational management and strategic information reports to all levels of management on behalf of NHS Wales Shared Services Partnership.

To oversee the management of the Logistics Scheduling Software system, manage and maintain the All Wales Automatic Data Capture (ADC) programme and provide daily support for the Logistics Scheduling Software system ensuring functionality is maximised and Standard Operating Procedures are managed and adhered to with responsibility for Control Management, System Administration and Management Systems.

To provide supervision of the HCS Regional Schedulers and Control/Call C...