Systems Development & Automation Lead

SNAP14 is seeking an impact-driven Systems Development & Automation Lead to own, build, and evolve our internal business systems. This role sits at the intersection of systems design, automation, execution planning, and delivery. You will work in a fast-paced, high-performance environment where inputs are often messy, evolving, or incomplete and your responsibility is to translate that ambiguity into clear system plans, technical direction, and executable solutions. This is not a theoretical or process-heavy role. You will build fast MVPs, iterate continuously, manage external developers, and ensure SNAP14s systems remain scalable, secure, and aligned with real operational needs. Key Responsibilities 1. Systems Development & Automation Design, build, and optimize workflows, automations, dashboards, and integrations across Zoho One and related tools. Translate ambiguous, incomplete, or evolving user input into structured system plans and phased execution. Own system architecture, role-based access, permissions, and integrations between tools. Deliver fast-impact MVP solutions and iterate based on real usage and feedback. 2. Execution Planning & Delivery Management Convert high-level needs into clear system logic, task breakdowns, and execution priorities. Plan and manage system initiatives from concept to delivery, balancing speed, quality, and scope. Apply judgment to decide what should be built now versus later. Ensure systems are practical, maintainable, and aligned with operational reality. 3. External Developer Management Manage outsourced developers by providing clear technical direction, priorities, and acceptance criteria. Review scripts, logic, integrations, and system changes before deployment. Ensure all development work is secure, documented, and production-ready. Enforce clean handovers, documentation standards, and accountability. Manage sprints, timelines, and priorities using Agile or Waterfall as needed. 4. Cross-Department Enablement Partner with Operations, Production, Finance, HR, Sales, and Leadership to remove workflow friction through systems. Identify opportunities to reduce manual work, improve visibility, and increase accountability. Build dashboards and analytics that support operational and leadership decision-making. Ensure systems evolve as the business grows and changes. 5. Documentation, SOPs & Governance Create and maintain system documentation, SOPs, and standards. Enforce consistency, security, and scalability across all systems. Train teams on new systems and workflows to ensure smooth adoption. Maintain long-term system clarity so others can operate without dependency on tribal knowledge. What Success Looks Like in the First 90 Days Month 1 - Fully understand SNAP14s systems, workflows, and priorities; establish a clear systems backlog and execution approach. Month 2 - Deliver high-impact MVP automations and take full ownership of external developer management. Month 3 - Fully own SNAP14s systems architecture, driving measurable efficiency and enforcing system standards. Requirements Experience Proven experience building and managing systems within Zoho One or similar business platforms. Experience managing developers and reviewing technical output. Strong background in workflow automation, integrations, and APIs. Demonstrated ability to operate in ambiguity and drive execution without perfect requirements. Experience working in fast-paced, evolving organizations. Skills Strong systems thinking and analytical problem-solving. Ability to translate messy input into structured execution plans. Solid project planning, prioritization, and delivery ownership. Clear communication with both technical and non-technical stakeholders. Strong understanding of business workflows (operations, finance, HR, production, sales). Bonus Qualifications Zoho certifications or similar technical certifications. Experience in production, creative, or service-based industries. Proficiency in both English and Arabic. What We Are Looking For A dynamic builder with a strong sense of urgency. Someone who produces results quickly without compromising quality. Hands-on, technical, and proactive. Someone who sees problems as opportunities for optimization. A collaborative partner who can work across all teams. Youre resourceful, able to find another way to achieve your objective with maximum impact and find solutions (not problems). An analytical mind, with strong attention to detail. Written and verbal English and Arabic is a plus. Youre growth-minded; always wanting to go a step further and do better. Someone aligned with SNAP14s values of Dependability, Teamwork, Communication, Initiative, and Results Orientation. Benefits Mobile phone line ADSL package Unlimited Personal Time Off after 3 months Ability to request remote working days after 3 months Annual employee profit share Health insurance Social insurance Ability to apply for the Professional Growth Program after 1 year

5+ years
Experience Proven experience building and managing systems within Zoho One or similar business platforms. Experience managing developers and reviewing technical output. Strong background in workflow automation, integrations, and APIs. Demonstrated ability to operate in ambiguity and drive execution without perfect requirements. Experience working in fast-paced, evolving organizations. Skills Strong systems thinking and analytical problem-solving. Ability to translate messy input into structured execution plans. Solid project planning, prioritization, and delivery ownership. Clear communication with both technical and non-technical stakeholders. Strong understanding of business workflows (operations, finance, HR, production, sales). Bonus Qualifications Zoho certifications or similar technical certifications. Experience in production, creative, or service-based industries. Proficiency in both English and Arabic. What We Are Looking For A dynamic builder with a strong sense of urgency. Someone who produces results quickly without compromising quality. Hands-on, technical, and proactive. Someone who sees problems as opportunities for optimization. A collaborative partner who can work across all teams. You’re resourceful, able to find another way to achieve your objective with maximum impact and find solutions (not problems). An analytical mind, with strong attention to detail. Written and verbal English and Arabic is a plus. You’re growth-minded; always wanting to go a step further and do better. Someone aligned with SNAP14’s values of Dependability, Teamwork, Communication, Initiative, and Results Orientation.