Systems Engineer (Level 2 or 3)

· Actas a key Level 2 support point, resolving challenging technical issues for theservice desk.

· Gainhands-on experience across a wide range of server, network, and Microsoft 365cloud technologies.

· Enjoya dynamic role that blends responsive service desk support with engaging ITproject work.

About Our Client

Our client is a leading Managed Services Provider (MSP)driven by a commitment to exceptional customer service and proactive ITmanagement. They foster a highly collaborative team culture that empowersemployees to solve challenges creatively and effectively. With a strong beliefin continuous learning and development, they equip their team with the skillsand knowledge needed to deliver cutting-edge solutions that optimise clientinfrastructure, processes, and growth.

About the role

As a Level 2 Systems Administrator,you will be a vital member of our service desk team and the go-to expert for escalatedtechnical issues. You will be responsible for maintaining and supporting adiverse range of client server, network, and cloud infrastructure. This is adynamic, hands-on role that offers a perfect mix of resolving challengingsupport tickets, managing core infrastructure, and contributing to a variety ofIT projects, providing you with broad technical exposure.

Must haves:

• Provenexperience in a Level 2 or Level 3 Service Desk capacity and SystemsEngineer role, ideally within an MSP.
• Stronghands-on experience with Microsoft 365 administration (Exchange Online,SharePoint, Teams, Entra ID).
• Hands onexperience of Windows Server, Active Directory, and virtualisation(VMware).

Role and Responsibilities

• Provide timely and effective Level 2technical support for escalated issues from the service desk.
• Administer andsupport Microsoft 365 environments, including user management, mail flow,SharePoint permissions, and Teams configuration.
• Performadministration and troubleshooting of client server infrastructure,including Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Manage andsupport client network infrastructure, including switches, routers, andfirewalls (Cisco Meraki).
• Manage andmonitor client backup and disaster recovery solutions to ensure dataintegrity.
• Participate inIT projects, including server migrations, network upgrades, and new clienton-boarding.
• Create andmaintain clear, detailed documentation for client systems and procedures.

Experience/Skills

• Strongtechnical proficiency across the Microsoft 365 suite.
• Solidexperience with Windows Servers, Active Directory, and virtualisationtechnologies (VMware).
• Fundamentalunderstanding of networking principles (IP, subnets, DNS, DHCP) andhardware.
• Excellentanalytical, problem-solving, and troubleshooting skills.
• Experience inan MSP environment is highly desirable.
• Experience withMedical, Dental, Clinics, Healthcare clients is highly desirable.
• Familiaritywith scripting (PowerShell) and exposure to SAN/NAS technologies areadvantageous.

Qualification

• Essential:Higher School Certificate (HSC), Certificate IV in Information Technology,and/or Microsoft Technology Associate (MSA).
• Desirable:A Diploma or Bachelor's degree in Information Technology, along with anyrelevant networking or server-related certifications (e.g., Microsoft,CompTIA, Cisco)

What is on offer

• A dynamic role offering a fantastic mix ofadvanced service desk support and project work.
• Unparalleledexposure to a wide array of technologies across diverse clientenvironments.
• A clearpathway for career growth into senior engineering or specialised projectroles.
• A supportiveand collaborative team environment that invests in your technical trainingand professional development.

How to apply

ATTENTION! Please make sure youapply ONLY through our website. DO NOT apply for Appetency Recruitment Servicesjobs anywhere else on the web.

• If you are onour website then please apply using the “Apply Now” button below.

Other titles for this role in other organisation might be:
Systems Engineer , Service Desk Engineer (Level 2), IT Support Engineer,Technical Support Analyst, Infrastructure Support Engineer, MSP Engineer,Managed Services Engineer, Senior Support Engineer

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