Systems Engineer / MSP Technician (Tier 2-3)

Job Description Job Description We are seeking a Mid-Level Systems Engineer with strong expertise in Microsoft cloud technologies to design, deploy, migrate, and support modern workplace solutions for our clients. The ideal candidate will have hands-on experience with Microsoft 365, Intune, Entra ID (Azure AD), and hybrid Active Directory environments , with a focus on security, scalability, and operational excellence. Key Responsibilities Service Delivery & End-User Support Provide prompt, professional technical support to end users and ensure issues are resolved within defined SLAs. Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments. Monitor and optimize tenant health, performance, and security posture using built-in analytics and reporting tools. Documentation & Ticketing Create, update, and maintain accurate documentation in IT Glue , including configurations, procedures, and client environments. Log, manage, and resolve support tickets u...