Systems Engineer ( Telecom Services)

Job Description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list. 

JOB SUMMARY
The Systems Engineer, Telecom Services will be responsible for all aspects involved in supporting and ensuring optimal performance/reliability of Bayshore’s telecommunications infrastructure.

DUTIES AND RESPONSIBILITIES
• Ensure efficient and effective call routing, agent workflows, and customer experiences.
• Proactively review and support the configuration of existing deployments to ensure alignment with
technical and business requirements.
• Continually assess system performance and implement improvements to enhance efficien...