Systems Engineer

System Engineer – Remote

As a 2 Systems Engineer you will serve as a client-facing technical expert and the final escalation point before Engineering. You will troubleshoot and resolve complex technical issues across Windows, Active Directory, Exchange/O365, networking, and cloud environments. You will manage approximately 20 active support tickets daily, owning each case from start to resolution.

Responsibilities

• Troubleshoot and resolve escalations across Windows Server, Active Directory, Exchange/O365, Terminal Services, and networking.
• Manage identity, access, and mail flow (policies, routing, filtering, archiving).
• Script and automate tasks with PowerShell; contribute to runbooks.
• Support cloud environments (AWS preferred, Azure acceptable).
• Collaborate with Tier 1, Product, and Engineering teams on escalations.
• Maintain clear documentation and provide daily updates across ticket queues.