Systems Management Specialist

Job Summary

In support of this growth we are looking for a Systems Management Specialist to help us implement and support our managed application environments.

The role will provide technical support during implementation and ongoing support of our hosted and managed applications.

Responsibilities

• Support the process of deploying TrakCare build/releases/patches in accordance with agreed processes and procedures.
• Ensure that service level metrics are monitored reviewed and reported on a regular basis and that the necessary steps are taken to resolve any issues or negative trends that may be identified.
• Ensure that operational acceptance criteria for solutions being handed over from deliver teams into operations are met as part of the hand-over process.
• Provide technical support for all areas of hosted services; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy appr...