Systems & Process Support Manager

Be the subject matter expert in NGM’s lending systems, driving continuous improvement. Deliver system support, process enhancements, and training to optimise Lending Hub performance. Permanent, full‑time opportunity | Hybrid work arrangements on offer | Based in Newcastle.

Purpose of the role

Driven by our purpose of helping our customers and communities thrive, NGM Group proudly delivers customer‑owned banking to more than 600,000 Australians under the Greater Bank and Newcastle Permanent brands. As part of our ongoing commitment to operational excellence, our Lending Operations team is focused on delivering smarter decisioning, clearer processes, and better experiences for our customers, brokers, and stakeholders. The Systems & Process Support Manager is a key role within Lending Operations, ensuring the smooth day‑to‑day management of NGM’s lending systems. You will provide ongoing system support, identify opportunities for BAU improvements, deliver process e...