Job Description

Job Description


Insight Xcite is seeking a Systems Solution Engineer to support a government client in designing and implementing a new IT Service Management (ITSM) solution using ServiceNow. This role will act as a strategic partner to government leads, shaping the “front door” for service offerings across the enterprise.


Duties and Responsibilities

  • Collaborate with stakeholders to gather, analyze, and prioritize business and technical requirements.
  • Architect and propose ServiceNow-based solutions aligned with mission goals and user needs.
  • Develop and deliver briefing materials, roadmaps, and progress updates for leadership.
  • Drive solution design and delivery independently, while ensuring alignment with enterprise architecture.
  • Translate complex requirements into actionable plans, documentation, and techn...

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