T1 Technical Support Specialist

As a T1 Technical Support Specialist at StormGeo, you will provide first-level technical support to customers using our voyage planning software and digital publications solutions. Your overall responsibility will be to resolve support cases received from end users within defined KPIs, ensuring a positive customer experience.

At StormGeo, the Technical Support Specialist role operates within a 24/7 shift system, shared between teams in Europe and APAC, to deliver timely support to our global customer base. You will report to the Regional Team Leader for Technical Support APAC. This role requires shift work and may also include weekend support, as needed.

This position will be based in Manila, Philippines .

Main Responsibilities

• Analyze cases, select the appropriate guidelines or instructions for resolution, and provide assistance to clients.
• Update case information in the ticketing system to keep stakeholders informed abo...