T2 - Associate Customer Service

**Associate – Customer Service (T2)**

The Associate - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. **She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution.** **She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision.** He/she will be required to adhere to Client Level & internal Service Level Agreements’ and creates a positive participant experience through their knowledge, personal service, confide...