TAC Team Manager

Job Title: TAC Team Manager

Location: Bangalore

Department: Technical Assistance Center (TAC)

About the Role

The TAC Team Manager (Technical Customer Support Lead) will oversee a team of technical support specialists responsible for resolving customer issues with speed and accuracy. This role ensures operational excellence by driving technical troubleshooting standards, enhancing customer satisfaction, and fostering a high‑performing, collaborative support team.

The ideal candidate combines strong technical depth with proven leadership, exceptional communication skills, and a customer‑first mindset.

Key Responsibilities

Team Leadership & Performance

• Lead, mentor, and support a team of technical support specialists to ensure high‑quality service delivery.
• Conduct regular performance reviews, provide coaching, and drive team development.
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