Tac Team Manager

Job Title: TAC Team Manager
Location: Bangalore
Department: Technical Assistance Center (TAC)
About the Role
The TAC Team Manager (Technical Customer Support Lead) will oversee a team of technical support specialists responsible for resolving customer issues with speed and accuracy. This role ensures operational excellence by driving technical troubleshooting standards, enhancing customer satisfaction, and fostering a high‑performing, collaborative support team.
The ideal candidate combines strong technical depth with proven leadership, exceptional communication skills, and a customer‑first mindset.
Key Responsibilities
Team Leadership & Performance
- Lead, mentor, and support a team of technical support specialists to ensure high‑quality service delivery.
- Conduct regular performance reviews, provide coaching, and drive team development.
- Foster a positive, inclusive, and collaborative team culture.
Customer Support & Issue Resolution
- Provide ha...