Talent Moderator

• Onsite – BGC, Taguig | Monday to Friday, 9:00 AM – 6:00 PM
• WFH - Saturday, 9:00 AM - 6:00 PM

At bossjob , we believe driving change through technology is a fulfilling opportunity. As our CS Talent Moderator , your main responsibilities include:

• Provide user with quality and timely responses by deeply understanding their concerns with our service.
• Monitor user inquiries and concerns on a regular basis through either chat, email, or phone calls.
• Provide insights on inquiry trends and concerns to report to other departments for continuous improvement of the product.
• Develop new ways and processes to provide our users with the best customer service experience.
• Collaborate with other departments and teams to resolve each user's issues with ease
• Learn and constantly improve product knowledge and understanding as new developments occur over the course of time.
• Review a...