Talent Moderator

Job Description

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays, SSS/GSIS

A Talent Moderator ensures online communities and content adhere to guidelines by reviewing user-generated content (posts, images, comments) for appropriateness (hate speech, spam, graphic material), enforcing rules, engaging with users, answering questions, and escalating issues, requiring strong judgment, communication, and resilience to maintain a safe, positive environment.

Responsibilities

• Provide user with quality and timely responses by deeply understanding their concerns with our service.
• Monitor user inquiries and concerns on a regular basis through either chat, email, or phone calls.
• Provide insights on inquiry trends and concerns to report to other departments for continuous improvement of the product.
• Develop new ways and processes to provide our users with the best customer service experi...