Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

MSD CRM Architect


Job purpose:


A D365 CRM Technical Architect with deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service and Marketing) and integration.

Your client responsibilities:

  • Work on CRM engagements to design the next generation digital architecture

  • Be involved in analyse and design phases of a project

  • Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.

  • Execute & participate in application design sessions and make solution recommendations

  • Deep understanding of Integration & Data Migration methods/tools within D365 CRM

  • Deep knowledge of configuring and customizing CRM application

  • Develop CRM Application using .NetPlugins/ extensions

  • Ensuring that design is in line with the business requirements

  • Work cooperatively in a team environment

  • Remain flexible on changing workloads

    • Your people responsibilities:

  • Building a quality culture

  • Foster teamwork and lead by example

  • Training and mentoring of project resources

  • Participating in the organization-wide people initiatives

    • Key skills:

  • Minimum 10+ years of CRM Configuration & Customization experience is must.

  • Must have done hands-on development – writing plugins

  • Must have done worked on large transformation programs in onshore offshore delivery model

  • Must have worked on client facing engagements

  • Must have done at least one end to end implementation with integration

  • Design and coding experience in skills viz. (Visual Studio, C# and IIS-Dynamics CRM)

  • Experience in agile delivery and deployment , continuous integration and build processes

  • Familiar with relational database concepts and SQL

  • Strong analytical and problem-solving skills; ability to work creatively in problem solving environment

  • Extensive experience in presales/sales which includes contributing to RFP/RFI; participating in client orals, capability demonstration etc

  • Excellent written and verbal communication skills

  • BE/ with a sound industry experience

    • Preferred skills:

  • CRM Configuration & Customization(Plugins etc)

  • D365 CRM Certified

    • EY | Building a better working world 

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