TCS Hiring for Nice CX one implementation expert-Cloud Contact Center Architect

Job Title: Nice CX one implementation expert-Cloud Contact Center Architect

Location: PAN India

Experience: 8 to 12 Years

Job Description:

Experience & Skill Requirements:

- 12 + years of experience in Contact Center technology

- End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)

- Must have experience in AI, Gen AI and Agentic AI solutions (offered by any hyperscalers or 3rd party conversational AI providers)

- Must have worked on AI, Gen AI and Agentic AI capabilities Contact Center's offer for Prediction, self-service, augmentation and enhance operational excellence

- Must have experience in desinging end-to-end AI enabled Contact Center solution for a large enterprise customer (B2C)

- Cloud Contact Center Architect ce...