Job Description
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
We are seeking a highly motivated and experienced Coach to join our Safety and Customer Care team! As an SCC Team Coach, you will play a pivotal role in supporting operations and driving our customer-facing teams to achieve their goals and deliver exceptional customer outcomes. You will partner closely with leadership within a customer-facing segment to provide daily agent and ticket monitoring, in-depth ticket and data analysis, and project and initiative support. The ideal candidate is a fast learner, able to quickly become a customer segment subject matter expert, who has an eye for high-quality support and the skills to self-identify and drive improvements to policies, processes, and training that uplevel the agent and customer experience.
The Team Coach is a critical resource ...
We are seeking a highly motivated and experienced Coach to join our Safety and Customer Care team! As an SCC Team Coach, you will play a pivotal role in supporting operations and driving our customer-facing teams to achieve their goals and deliver exceptional customer outcomes. You will partner closely with leadership within a customer-facing segment to provide daily agent and ticket monitoring, in-depth ticket and data analysis, and project and initiative support. The ideal candidate is a fast learner, able to quickly become a customer segment subject matter expert, who has an eye for high-quality support and the skills to self-identify and drive improvements to policies, processes, and training that uplevel the agent and customer experience.
The Team Coach is a critical resource ...
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