Team Lead-Account Rep

<p>Serve as Team Lead of account services while supporting complex customer inquiries and account management tasks. Responsible for reporting and summarizing operational data and bringing to the attention of management operational anomalies and changes in customer behavior.<br><p><strong>ESSENTIAL JOB DUTIES/RESPONSIBILITIES:</strong></p><p>1. Perform basic quality audits and provide feedback to internal and external team members.</p><p>2. Act as the primary escalation point for customer concerns or procedural challenges</p><p>3. Perform account updates, reconciliations and data integrity checks</p><p>4. Oversee onboarding of new clients/accounts and maintaining service-level standards</p><p>5. Ensure accuracy and compliance in all account activities and documentation</p><p>6. Contribute to process improvements and assist in implementing service enhancements</p><p>7. Partic...