Team Lead - BPO Operations

Job Title

Sr. / Team Lead – BPO Operations

Experience

Minimum 5 years of experience in contact center / customer service operations , with at least 1–2 years in a Team Lead or supervisory role. Prior experience in BPO industry is mandatory.

Job Location: WeWork IWF Campus, Whitefield, Bangalore

Number of Requirenments: 3

Role Overview

The Sr./Team Lead is responsible for managing a team of Customer Service Associates to deliver consistent service quality, achieve performance targets, and ensure compliance with client and organizational standards. The role involves people management, performance coaching, real-time operations support, and close collaboration with internal stakeholders.

Key Responsibilities

• Lead, coach, and motivate a team of CSAs to meet and exceed productivity, quality, and customer ...