Job Description

Job Description: Team Leader – Email/Chat Process (BPO)


Position: Team Leader


Experience Required: 1.5 to 2 years as a Team Leader


Work Mode: Remote


Location: PAN India


Working Days: 6 days per week


Shifts: Rotational shifts between 7:00 AM to 1:00 PM


Industry: BPO


 


Role Overview:


The Team Leader will oversee day-to-day operations for an email/chat support process, ensuring smooth workflow, team productivity, and high-quality service delivery. The role requires strong communication skills, the ability to manage large volumes, and prior experience handling mid-sized teams.


 


Key Responsibilities:



  • Lead and manage a team handling ...

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