Job Description

Primary Skills:

  • Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
  • Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
  • Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.
  • Event Management, Discovery, Service Mapping and Orchestration
  • OMT, Flow Designer, Widgets, Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus.
  • Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
  • Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.
  • Manages work against an often-demanding timeline
  • Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
  • Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus), Understanding of Agile based approach to software development (SCRUM experience a plus)
  • Ability to work remotely and largely unsupervised, and to deliver to written requirements, Effective communication skills via verbal and non-verbal methods, Strong attention to detail Problem solving ability.

    • Secondary Skills  Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB, OMT, Flow Designer)  Understanding of the project delivery lifecycle and processes  Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff  Consultative and analytical approach  Real world exposure to cloud technologies and S-a-a-S  Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas

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