Team Lead

Job Title: Team Lead – International Banking Customer Support

Overview: We are seeking a dynamic Team Lead to oversee international banking customer support operations across domains such as mortgage, AML/KYC compliance, insurance, and core banking processes . The role requires strong leadership, process expertise, and a customer-first mindset to ensure seamless service delivery.

Key Responsibilities:

• Lead and mentor a team handling international banking customer queries and support.
• Ensure compliance with AML/KYC regulations and banking standards.
• Oversee operations in mortgage, insurance, and general banking support .
• Manage escalations, monitor performance, and drive service excellence.
• Collaborate with cross-functional teams to improve processes and customer experience.

Requirements:

• Prior experience in international banking operations (mortgage, AML/KYC, insurance).
• Strong leadership and communication skills.
• Knowledge of compliance, risk management, and customer service protocols.
• Ability to manage teams in a fast-paced, global environment.

✨ Join us to lead a high-performing team and deliver exceptional support in international banking operations.

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