Job Description
Job Title: Team Lead – International Banking Customer Support
Overview: We are seeking a dynamic Team Lead to oversee international banking customer support operations across domains such as mortgage, AML/KYC compliance, insurance, and core banking processes. The role requires strong leadership, process expertise, and a customer-first mindset to ensure seamless service delivery.
Key Responsibilities:
- Lead and mentor a team handling international banking customer queries and support.
- Ensure compliance with AML/KYC regulations and banking standards.
- Oversee operations in mortgage, insurance, and general banking support.
- Manage escalations, monitor performance, and drive service excellence.
- Collaborate with cross-functional teams to improve processes and customer experience.
Requirements:
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