Job Description
Job Title: Team Lead – International Banking Customer Support
Overview: We are seeking a dynamic Team Lead to oversee international banking customer support operations across domains such as mortgage, AML/KYC compliance, insurance, and core banking processes . The role requires strong leadership, process expertise, and a customer-first mindset to ensure seamless service delivery.
Key Responsibilities:
Lead and mentor a team handling international banking customer queries and support.
Ensure compliance with AML/KYC regulations and banking standards.
Oversee operations in mortgage, insurance, and general banking support .
Manage escalations, monitor performance, and drive service excellence.
Collaborate with cross-functional teams to improve processes and customer experience.
Requirements:
Prior experience in international banking operations (mortgage, AML/KYC, insurance).
Strong leadership and communication skills.
Knowledge of compliance, risk m...
Overview: We are seeking a dynamic Team Lead to oversee international banking customer support operations across domains such as mortgage, AML/KYC compliance, insurance, and core banking processes . The role requires strong leadership, process expertise, and a customer-first mindset to ensure seamless service delivery.
Key Responsibilities:
Lead and mentor a team handling international banking customer queries and support.
Ensure compliance with AML/KYC regulations and banking standards.
Oversee operations in mortgage, insurance, and general banking support .
Manage escalations, monitor performance, and drive service excellence.
Collaborate with cross-functional teams to improve processes and customer experience.
Requirements:
Prior experience in international banking operations (mortgage, AML/KYC, insurance).
Strong leadership and communication skills.
Knowledge of compliance, risk m...
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