Job Description
Why SoftwareOne?
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
Team Lead (Citrix & VMware VDI)
contract type: full-time | working model: hybrid | location: Sofia, Bulgaria
Do you enjoy combining leadership with hands-on engineering? Do you thrive in complex enterprise environments with high expectations for quality and stability? Are you ready to lead a senior team supporting a global automotive customer?
We’re looking for a Team Leader who will guide a highly experienced VDI engineering team responsible for delivering VMware-based managed services for a major automotive enterprise. You’ll balance people leadership, operational ownership, and hands-on technical expertise to ensure a secure, scalable, and reliable digital workplace.
What you’ll do
+ Lead and support a senior 15-person VDI team delivering services to a global automotive customer.
+ Own operational performance, KPIs, SLAs, and service delivery quality.
+ Stay hands-on in key technologies (VMware Horizon, vSphere, vSAN, automation, escalations).
+ Ensure operational excellence: planning, resource coordination, workload distribution, and continuous improvement.
+ Support high-severity escalations and guide the team through complex VDI challenges.
+ Contribute to architecture discussions, modernization initiatives, and long-term platform enhancements.
+ Act as a trusted partner for the customer - participating in regular reviews, roadmap calls, and technical discussions.
+ Lead people growth: mentoring, performance reviews, onboarding, and capability development.
What we need to see from you
+ Experience leading technical teams and acting as an escalation point.
+ Strong communication skills and ease working with senior customer stakeholders.
+ Ability to manage SLAs, reporting, and service reviews.
+ Solid understanding of VDI service delivery and virtualized environments.
+ ITIL Foundation or similar service management background.
Nice to have
+ Hands-on experience with VMware/Omnissa VDI (Horizon, vSphere, vSAN).
+ Knowledge of networking, storage, or automation (PowerShell/Python/Terraform/Ansible).
+ VCP/VCAP/Citrix or similar certifications.
Our company benefits vary based on your location, but always include:
+ Global company culture: We defined our 6 core values through our company culture ( https://www.softwareone.com/en/our-story/our-values ).
+ A mentor who supports your successful start and is at your side with advice and action.
+ President’s Club: Recognition awarded by leadership and your peers.
+ Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.
+ Lifelong education: A variety of training and development opportunities.
+ Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
+ Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.
Job Function
Software & Cloud
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
Team Lead (Citrix & VMware VDI)
contract type: full-time | working model: hybrid | location: Sofia, Bulgaria
Do you enjoy combining leadership with hands-on engineering? Do you thrive in complex enterprise environments with high expectations for quality and stability? Are you ready to lead a senior team supporting a global automotive customer?
We’re looking for a Team Leader who will guide a highly experienced VDI engineering team responsible for delivering VMware-based managed services for a major automotive enterprise. You’ll balance people leadership, operational ownership, and hands-on technical expertise to ensure a secure, scalable, and reliable digital workplace.
What you’ll do
+ Lead and support a senior 15-person VDI team delivering services to a global automotive customer.
+ Own operational performance, KPIs, SLAs, and service delivery quality.
+ Stay hands-on in key technologies (VMware Horizon, vSphere, vSAN, automation, escalations).
+ Ensure operational excellence: planning, resource coordination, workload distribution, and continuous improvement.
+ Support high-severity escalations and guide the team through complex VDI challenges.
+ Contribute to architecture discussions, modernization initiatives, and long-term platform enhancements.
+ Act as a trusted partner for the customer - participating in regular reviews, roadmap calls, and technical discussions.
+ Lead people growth: mentoring, performance reviews, onboarding, and capability development.
What we need to see from you
+ Experience leading technical teams and acting as an escalation point.
+ Strong communication skills and ease working with senior customer stakeholders.
+ Ability to manage SLAs, reporting, and service reviews.
+ Solid understanding of VDI service delivery and virtualized environments.
+ ITIL Foundation or similar service management background.
Nice to have
+ Hands-on experience with VMware/Omnissa VDI (Horizon, vSphere, vSAN).
+ Knowledge of networking, storage, or automation (PowerShell/Python/Terraform/Ansible).
+ VCP/VCAP/Citrix or similar certifications.
Our company benefits vary based on your location, but always include:
+ Global company culture: We defined our 6 core values through our company culture ( https://www.softwareone.com/en/our-story/our-values ).
+ A mentor who supports your successful start and is at your side with advice and action.
+ President’s Club: Recognition awarded by leadership and your peers.
+ Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.
+ Lifelong education: A variety of training and development opportunities.
+ Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
+ Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.
Job Function
Software & Cloud
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
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