Team Lead, Consulting (Professional Services)

Description

Position at Resolver The Team Lead, Consulting is a player-coach who will work with their team and customers to implement successful projects. The Consulting Team Lead will maximize impact by providing oversight, support, and guidance on project work, while supporting on-going professional development of their team. They will also act as key pillars in the department to enforce operationalizing change.Job Duties & ResponsibilitiesEnable customers to take maximum advantage of our software by leading and participating in the delivery of customer-centric software implementations, including:Project Management: establishing a shared vision of success during project initiation by ensuring alignment on project scope, delivery approach, task ownership, and work outputs (deliverables); controlling project scope, schedule, budget, and risk while closely managing customer expectations to ensure a successful outcome; leading regular project-based discussions with customers and internal teams to review work plans, risks, actions, issues, and decisions to drive projects to completion and minimize the implementation’s time to valueBusiness Analysis: soliciting and documenting customer functional and technical requirementsConsultation: educating customers on what will be required from them for the implementation to be successful; developing design alternatives, producing work estimates, identifying recommendations, and securing agreement on designs that satisfy project success factors and reflect industry and software best practicesConfiguration: configuring the software based on the solution design and performing quality assurance to minimize reworkTraining: designing and delivering administrator, train the trainer, and end-user training sessions, and authoring training materials as required (including documents, slide shows, videos, Team, including;Resourcing Enablement and Coaching Team Building and DevelopmentInternal Initiatives including;Partnering with CX Leadership to support the continued growth of the CX Team with a particular emphasis on the growth of the Package PortfolioQualifications & Experience3-7 years experience in a leadership role with a strong aptitude for coaching and motivating people towards resultsProven aptitude for managing escalations through proactive communication, negotiation and creative problem solvingStrong analytical acumen and eye for making recommendations with data insightsStrong operational savvy and ability to drive process adherence within teamExperience in managing resourcing and capacity planning within the team and in partnership with sales leadershipExperience partnering with internal stakeholders and engaging in candid feedback to drive achievement of shared goals (eg., Product, Presales, Customer Success)Experience with delivering on a customer-centric approach in order to support solving near and long-term outcomes for the wider businessExceptional communication skills at a range of customer levelsExperience with development training tools (employee and customer) an asset