Team Lead Customer Care & Success (w/m/d)

Every is building the default way to eat better during the week. We’re a DTC food subscription company, doubling year over year across DACH + Benelux. Customer Care isn’t a back-office function for us — it’s part of the product. It protects retention, trust, and the doubling curve.

We’re looking for a senior Customer Care & Customer Success Lead to reinvent and run a high-touch, tech-enabled care operation that stays personal as we scale — while turning customer feedback into a real engine for improving the business.

What you’ll own

Customer Care Operations pillar

• Day-to-day excellence of Customer Care (queue health, SLAs, escalations, staffing, channel mix)


• Building the CC operating system: playbooks, QA, training, onboarding, workload modeling


• Smart automation + self-serve so we scale smoothly without seat creep (while k...