Team Lead - Customer Service

Company Overview

Parsons is a digitally enabled solutions provider focused on making the world safer, smarter, healthier, more sustainable, and more connected. Founded in 1944, Parsons primarily serves the defense, security, and infrastructure markets. Uniquely qualified to deliver cyber, converged security, technology-based intellectual property, and other innovative services, the corporation delivers state‑of‑the‑art solutions to federal, regional, and local government agencies worldwide.

Job Description

We are seeking a Customer Service Team Lead to join our dynamic team in Markham. In this role, you will act as a key facilitator, ensuring that our team delivers exceptional customer service in a fast‑paced Contact Centre environment. You will play a critical role in supporting our customers and assisting Program delivery partners to achieve their goals.

Responsibilities

• Manage multiple tasks and deliverables that come up th...