Team Lead Customer Service (Part-Time)

Position Overview

The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure.

Responsibilities

• Leads the work activities of department team members, PT, and Temporary including:
  • Ensures shelves and other displays are stocked, restocked, and maintained according to company standards.
  • Ensures markups or markdowns are taken according to company directives.
• Greets and assists customers with inquiries and purchases, utilizing the cash register to process paymen...