Team Lead- IT Operations

Key Responsibilities

IT Operations & Support

• Manage day-to-day IT operations across multiple project sites, ensuring high availability and timely support.
• Oversee and guide a team of Desktop Support Engineers to ensure effective end-user support and issue resolution.
• Handle ServiceNow ticket queues, ensure SLA compliance, and escalate critical issues when required.
• Coordinate with head office IT teams for systems support, network upgrades, and procurement requirements.

Cloud & Infrastructure Management

• Administer and maintain Azure Storage Accounts, including configuration, access management, backups, monitoring, and cost optimization.
• Manage and support Office 365 services such as Exchange Online, SharePoint, Teams, OneDrive, and security policies.
• Ensure proper identity and access management through Azure AD and Microsoft 365 security controls.

Project Site IT Management

• Oversee IT setup, operations, and maintenance for multiple project locations.
• Ensure each site meets the required hardware, software, connectivity, and security standards.
• Plan and execute new site IT rollouts, upgrades, or relocations.

Software Licensing & Asset Management

• Maintain an accurate inventory of hardware and software assets across all sites.
• Ensure compliance with software license agreements and renewals.
• Coordinate procurement of IT equipment, licenses, and third-party services.

Compliance, Security & Governance

• Ensure adherence to IT compliance frameworks, regulatory standards, and internal policies.
• Support implementation and maintenance of ISO 27001 controls where applicable.
• Ensure data protection practices and security guidelines are effectively implemented across sites.

Stakeholder & Business Coordination

• Work closely with project directors and business stakeholders to align IT services with operational needs.
• Provide regular updates to management on IT performance, risks, and improvement initiatives.
• Build strong relationships with internal teams, vendors, and external partners.

Team Leadership & Development

• Mentor, train, and evaluate Desktop Support Engineers to enhance technical capabilities and performance.
• Promote a culture of continuous improvement and service excellence.

Required Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 8–10 years of progressive experience in IT operations or infrastructure management.
• Strong experience with Microsoft Azure, specifically Azure Storage Accounts.
• Proficiency in Office 365 administration and Azure Active Directory.
• Experience handling ServiceNow or similar ITSM platforms.
• Strong understanding of IT compliance, governance, and regulatory requirements.
• Exposure to ISO 27001 standards and information security practices.
• Proven ability to manage IT operations across multiple project sites.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to multitask, prioritize, and drive IT initiatives aligned with business objectives.

• Certifications as added advantage:
  • ITIL Foundation / ITIL Intermediate
  • CCNA
  • ISO 27001 Lead Implementer or Lead Auditor (added advantage)
• Preferred Industry Experience:
  • Prior experience in an engineering consultancy company.

Bachelor’s degree in Information Technology, Computer Science, or related field.