Job Description
At ADP we are looking for a Payroll Team Leader.
JOB PURPOSE:
To maximise value for clients by:
• Promoting best practices & standardized processes, flagging deviations
• Define the team capacity and receive client assignments and targets from MS Manager
• Ensure team productivity and quality of results.
• Coordinating priorities among the team on daily basis
KEY RESPONSIBILITIES:
To ensure delivery of excellent service by:
• When required acting as an intermediate escalation point for low and medium risk clients
• Identifying service, process and product improvements
• Prioritizing CRM and email caseloads within the team
• Communicating and coordinating the completion of main business activities (e.g. NPS, Calendar campaign, Kenexa…)
KEY DUTIES/TASKS:
• To contribute to root cause analysis and implement solutions to prevent reoccurrence of client queries, issues and requests
• Coach the team and sup...
JOB PURPOSE:
To maximise value for clients by:
• Promoting best practices & standardized processes, flagging deviations
• Define the team capacity and receive client assignments and targets from MS Manager
• Ensure team productivity and quality of results.
• Coordinating priorities among the team on daily basis
KEY RESPONSIBILITIES:
To ensure delivery of excellent service by:
• When required acting as an intermediate escalation point for low and medium risk clients
• Identifying service, process and product improvements
• Prioritizing CRM and email caseloads within the team
• Communicating and coordinating the completion of main business activities (e.g. NPS, Calendar campaign, Kenexa…)
KEY DUTIES/TASKS:
• To contribute to root cause analysis and implement solutions to prevent reoccurrence of client queries, issues and requests
• Coach the team and sup...
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