Team Lead

Team Leader – Operations

Location: Mohali

Process: International Backend Operations

Key Responsibilities:

Lead, mentor, and motivate a team to achieve operational KPIs

Manage day-to-day backend operations ensuring quality, productivity, and SLA adherence

Conduct regular performance reviews, coaching sessions, and feedback discussions

Analyze reports, identify gaps, and implement corrective action plans

Collaborate with Quality, Training, and Support teams for continuous improvement

Ensure compliance with international client standards and internal policies

Desired Candidate Profile:

Minimum 1–3 years of experience as a Team Leader in International Backend Operations

Strong people management and stakeholder handling skills

Excellent analytical, problem-solving, and decision-making abilities

Good communication skills (written & verba...