Job Description
We are actively hiring for International Process (Operations - Team Leader)
Job description
Designation- Team Lead
Location- Mumbai (Goregaon)
⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)
5 Days Working with 2 rotational week offs
Salary: 7 lpa
♂️ ➡️️ Immediate Joiners Preferred ♀️
Responsibilities-
* Customer Service, Customer Support, and Customer Service Management skills
* Experience in achieving and maintaining high levels of Customer Satisfaction
* Excellent verbal and written Communication skills
* Experienced in Banking, Retail Banking, Card, Anti Money laundry, Money Laundry
* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices....
Job description
Designation- Team Lead
Location- Mumbai (Goregaon)
⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)
5 Days Working with 2 rotational week offs
Salary: 7 lpa
♂️ ➡️️ Immediate Joiners Preferred ♀️
Responsibilities-
* Customer Service, Customer Support, and Customer Service Management skills
* Experience in achieving and maintaining high levels of Customer Satisfaction
* Excellent verbal and written Communication skills
* Experienced in Banking, Retail Banking, Card, Anti Money laundry, Money Laundry
* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices....
Apply for this Position
Ready to join TP? Click the button below to submit your application.
Submit Application