Job Description

Urgent Openings for Team Lead (Tech Support) - Airoli - Navi Mumbai
Designation - Team Lead
Shift timings - 24/7 US shifts
5 days working & 2 rotational week offs
Support channels - Voice (Inbound)+Chat
Tech Support - Trouble Shooting (Computing Services)
Role & Responsibilities
- Monitor agent performance against call or ticket metrics.
- Handle customer escalations to protect service quality.
- Provide quick coaching on call handling or process adherence.
- Allocate tasks and manage shift rosters
- Conduct performance huddles and one-on-one meetings.
- Analyze weekly reports for quality and productivity trends.
- Deliver skill-building sessions to improve efficiency.
- Communicate updates from management or clients
Skills
- Excellent Communication skills
- Trouble shooting
- Shrinkage
- Attrition
- AHT, SLA
Interested candidates can share CV to [email protected]

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