Job Description
Description
- Understand the values and vision of the organization and align the activities accordingly
- Protect the Intellectual Property
- Adhere to all the policies and procedures
- Manage the help desk call logging system and ensure it is fit for purpose
- Take an overview of service desk calls, response times and customer satisfaction
- Understand and assist in compliance with software license requirements
- Offer hardware and software support as necessary
- Contribute to management meetings as required
- Handle Escalations, Handling aggressive users & Reporting
- Manage Training & daily SLA reporting
- Should manage the team independently
- Audit tickets and coaches the team to enhance performance.
- Motivate Team, Conduct Reviews & Provide Feedback
- Maintain healthy KPIs & KRAs.
- Technical knowledge in L2 level for Win 10 & 11, O365, outlook, mobile devices, Networking, Printers.
- Manage and maintain Office 365 environment, inc...
- Understand the values and vision of the organization and align the activities accordingly
- Protect the Intellectual Property
- Adhere to all the policies and procedures
- Manage the help desk call logging system and ensure it is fit for purpose
- Take an overview of service desk calls, response times and customer satisfaction
- Understand and assist in compliance with software license requirements
- Offer hardware and software support as necessary
- Contribute to management meetings as required
- Handle Escalations, Handling aggressive users & Reporting
- Manage Training & daily SLA reporting
- Should manage the team independently
- Audit tickets and coaches the team to enhance performance.
- Motivate Team, Conduct Reviews & Provide Feedback
- Maintain healthy KPIs & KRAs.
- Technical knowledge in L2 level for Win 10 & 11, O365, outlook, mobile devices, Networking, Printers.
- Manage and maintain Office 365 environment, inc...
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