Team Lead

P-Serv is partnering our Client, a leading name in innovation process and we are looking for talents to be a part of the team

Job Responsibilities

• Oversee daily team operations to ensure smooth workflow

• Provide on-the-job training and mentorship to new team members

• Manage escalated complex issues and resolve them efficiently, provide documentation, implementation, and case resolution in tracking list

• Propose and implement process improvements to enhance operational efficiency

• Provide and manage operational support across different functions as needed

• Conduct verification and checks on operation work, including second-level verification, ensuring timely completion of tasks

• Monitor shared mailboxes to ensure team responses meet client KPIs and deadlines

• Prepare monthly KPI report and quarterly internal audit

• Attend clie...